Surfboards, accessories and apparel that are in stock will be sent out immediately. Custom surfboards will be shipped out immediately after quality control and on completion of manufacture.

Stock will be shipped from our Tweed Heads Factory following clearance of funds and will take approximately: 

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. The Board Lab cannot be held responsible if your instructions are not followed.

Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 6-8 weeks to manufacture.

The delivery times provided by theboardlab.com.au are estimates only. The Board Lab will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quickly and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. theboardlab.com.au / The Board Lab cannot be held responsible for incorrectly entered delivery addresses.